Localization Technology Solution Architecture

Today’s business world is more dynamic than ever – continuously changing with new solutions arriving every day.

Business owners need to reinvent the way they communicate with their audience: multichannel, agile, mobile and very customer-focused.

Even though there is a thin line between global and local, modern business needs to ace multilingual and multicultural communication to keep developing.

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Language + Technology

Technology-Based Solutions

Centralize and globalize your translation and localization projects.

Message Amplification

Get your message across the globe with meaningful and effective multilingual communication.

Accelerate, Simplify, Optimize

AI-enabled machine translations, TMS and CAT tool integrations, and help-desk automation, to name a few examples.

Client Success Stories

Scope of work

Summa Linguae Technologies was approached to create a multilingual internal help desk solution for a global company. The company needed support in running their internal help desk in 80 languages.

Platform-specific approach


  • Live MT for understanding of the document for internal purposes.
  • The plug-in should be on Chrome – render the page from DE>EN in seconds.


  • Live MT for understanding of the email for internal purposes.
  • Working scheme similar to DeepL.

BMC Remedy

  • Live MT for understanding of the tickets for internal purposes.
  • Language recognition built in the tool.
  • Translate button integrated in the tool.
  • Post-edit button to be further discussed.

How we do it

  • We create a technical solution, individually tailored for each project and based on the client’s specific requirements.
  • We fully integrate Neural Machine Translation with the Client’s CMS and help desk platform (Zendesk, Jira, LiveChat etc).
  • Each ticket or email request is automatically translated into English. Help desk employees answer in English and their response is again translated into the source language.
  • There is a possibility of choosing different MT engines for different language pairs and to expand the integration for the new tools without the need to rebuild APIs.


  • Neural Machine Translation engines are fully integrated with clients’ CMS and ticketing systems to ensure smooth process of translation and implementation of content.
  • The process involves full integration with a variety of tools for automated workflows and platforms, and provides live translations for machine translated content. There is an option to plug in post-editors or full TEP process.
  • All data is stored in the Client’s CMS so it can be reused. Each ticket is translated only once, and when the request is repeated, the system automatically uses already existing translation. The translation of highly repetitive content is exceedingly sped up.
  • Translation automation introduced in the process results in high efficiency and accelerates productivity of the whole company, due to the facilitation of multilingual communication.

What Makes Us Different

Here’s why Summa Linguae Technologies is the language service provider of choice to many of the world’s most successful companies.


We provide full end-to-end localization services—including project planning, data collection, translation, quality assurance, and localization testing.


We tailor each of our projects to the exact needs of our clients, whether you’re a small startup or a Fortune 500 company.

Diverse Expertise

We have an active global network of experts in any subject or language, allowing you to expand into any new market.

Quality Control

Our primary goal is to bring results to your business, which depends on high-quality, thoroughly tested projects.


By managing every aspect of the localization process, you’ll see fewer friction points or bottlenecks than you would with multiple vendors.


Our focus on scalable infrastructure and technology has made us the trusted localization partner to many of the world’s most recognizable brands.

Get in Touch

Contact us now to get started with language technology solutions at Summa Linguae Technologies.

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